Accident Management Services

All part of the service

We'll work with you to develop a tailored accident management solution that meets your business's unique requirements. So, after an accident, we’ll take care of everything – while you concentrate on what you do best... running your business.

Guaranteed value.

Our accident management solutions are guaranteed to save you money. No matter how complex your claim, we can handle it with the minimum fuss and expense. Our experienced team check the cost of every repair using industry leading systems to ensure that the cost of your repairs and those of any third-parties involved in an accident are competitive and honest.

Nationwide's monthly client reports show savings of up to 10% off the original estimates – so you know that you are getting a service you can trust.

But what service is right for you? Our Accident Management service is menu based so you can choose the right services for your business, you may even want Nationwide to do it all!

24/7 call centre

One easy freephone number

After an accident, the last thing your driver needs to worry about is which number to call or whether they have enough change for a payphone or credit on their mobile. We just have one free number to call, reducing time, money and stress!

NO automated menu systems

With Network Services, your driver will never have to wait in a queue or trawl through endless menu options to get help. An experienced operator will always be waiting to take that call.

Specially trained staff to help your drivers

Our staff are trained to help your driver through a traumatic experience with maximum sympathy and minimum fuss, whilst taking care of the repairs quickly and efficiently.

First Notification of Loss

Once the driver has called on the dedicated freephone number (optional), our Call Centre send the details via ‘Voyager’ to the relevant Repair Centre based on postcode allocation. The repair centre will then contact the driver within 24 hours to arrange booking in date and collection of vehicle/delivery of courtesy car. Once the vehicle is in for repair the driver will be kept fully updated of progress and can also keep a check themselves on our online tracking system. Once the vehicle is completed, the driver will be contacted again to arrange a suitable return date.

Claims handling

Our Claims Team has the ability, experience and expertise to handle the complete range of insurance claims: from minor vehicle damage through to complex personal injury. Meticulous attention is paid to a prudent reserving policy to ensure that clients know their liabilities. This is a particularly useful service if you self-insure. If an accident was the fault of your driver, we’ll help keep the costs to a minimum. By speaking to the other driver straight away, the Claims Team will encourage them to allow us to manage their claim, repair their vehicle, provide them with a hire car at a competitive rate and offer them legal assistance. This helps reduce excessive third party costs and ensures the claim is resolved quickly and effectively.

Third Party Handling and Third Party Capture

Nationwide Network Services employ a Team of 9 claims negotiators, 5 of which have industry experience of 10 years plus. Our claims department presently handle claims for a number of large self-insured fleets, who see us as a ‘safe pair of hands’. Particular attention is paid to a prudent reserving policy as we appreciiate that our clients need to know their liabilities. Our fee structure offers exceptional value for money, considering that one fee only applies to all claims even those involving demanding negotiations and multiple claimants.

Uninsured Loss Recovery

Our dedicated uninsured loss recovery (ULR) experts ensures that, in the event of a non-fault accident, you’re not left in a worse financial position. We use the Motor Insurance Database to identify the insurer of the third party vehicle and DVLA checks to identify the owner to enable negotiation directly with the third party insurer straight away. The Claims Team can then recover any losses that you, as the policyholder, may incur.

Rapid damage evaluation and repair

All vehicle repairs are managed though Nationwide’s state-of-the-art repairer network and our fleet of Mobile Repair and Motorglass vans. We also have the ability to repair light commercial and heavy goods vehicles. Our repairer network has more Thatcham BSI Kitemarked repair centres than any other organisation. The entire repair network, including Mobile Repair and Motorglass, is fully integrated and managed through one central system to ensure seamless, efficient and fast service, with comprehensive coverage across the country.


Network Services employ a team of experienced Motor Engineers. Using repair management systems (Audatex & Glassmatix) the engineers will ensure the reasonableness of estimates and final repair costs. In addition, Network Services operate a ‘Repair Management Team’ controlling vehicle downtime.

Repairing specialist vehicle systems

Our fleet of Mobile Solutions repair vans can visit any of our bodyshops to repair specialist vehicle systems. This includes de and re-gassing air conditioning systems, repairing and re-setting engine management systems and the removal and replacement of glass.

Centralised Repair Deployment

At NWS we deploy work to our wholly owned repairer network, Nationwide Crash Repair Centres, of which there are 70 located across the UK. Nationwide Crash Repair Centres are the largest chain of repairs in the UK and NWS are the only Accident Management company who own its own network which enables us to standardise our service ‘Nationwide’. NCRC repairs vehicles in high-tech state-of-the-art repair facilities throughout the country for both insurance and fleet customers. In addition we offer an Approved Bodyshop network of 32 repairers and a further 27 commercial vehicle repairers across the UK & Northern Ireland. Hire and courtesy vehicles. Every off-road vehicle costs you time and money. We have over 3,000 courtesy cars and vans (the largest fleet in the UK), and even in the case of fault accidents we can still provide a replacement vehicle. If an accident is non-fault, we may be able to secure a like-for-like replacement vehicle as part of the claims handling process at no extra cost. If you require a specific vehicle, we’ll be able to organise this with a national rental company at highly competitive prices. Salvage disposal. We offer an internet salvage disposal system for the disposal of any total loss vehicles through an approved partner, which consistently achieves market-leading returns for you.

Salvage disposal

Disposal of any Total Loss vehicle quickly and efficiently, with guaranteed values.

A broad base of salvage buyers have access to an electronic trading platform to bid over a secure, closed system. The service is configured to allow a full range of trading to take place, from cars to agricultural plant. This site contains digital images and key information including make, model, mileage, extras, key availability, service history, air bag, deployment, etc. The salvage is open for bidding for a minimum of three working days. On close of bidding and value being accepted, the system will update buyers of the outcome.

Roadside Assistance

At Nationwide, we can provide comprehensive roadside support directly for your drivers, or work in partnership with your existing supplier to ensure that your drivers’ needs are met successfully.

Management information

Nationwide offers fleet managers and accident management customers detailed management reporting which can be tailored to fit your requirements. This allows you immediate online access to track the progress and history of your repairs and a full breakdown of the cost – demonstrating the value delivered by Nationwide.

Great communication

When an accident is reported to us the vehicle will be booked in for repair within two hours. If the vehicle needs to come into one of our repair centres, we’ll organise the booking-in and return dates straight away, plus agree the details of a courtesy car if required. Every repair we handle is allocated to a member of our experienced Repair Management Team who is responsible for keeping you fully informed of the progress of the repair and expediting it through the system, so you don’t have to. Your driver can also be kept informed throughout by their chosen method of communication (phone, text, email) or our online tracking system. Of course, if you have any queries, we’re always at the end of the phone.

Accident Management.

We pride ourselves on having some of the most highly-trained and experienced personnel in the industry. Our team has an unbeatable understanding of the entire accident management process and is able to handle the process quickly and professionally. Every driver in your fleet is given a handy information pack to keep in their vehicle. It explains exactly what to do in the event of an accident and how to contact us. Accidents can be reported day or night and our call centre team are trained to help drivers though the whole process to ensure their potentially traumatic experience is handled with with care and consideration. We can get the driver home and assist them quickly and professionally if there is damage to the car, property or injury to themselves.

For the fleet manager, we are then able to act immediately to decide the best way for the vehicle to be repaired and give you our expert advice about all the options available to you.

Fleet Services

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