Nationwide supports growth with IMB i experts, Lansa
To support its ambitious three year growth plans, Nationwide Accident Repair Services Ltd has entered into a long-term strategic relationship with IBM i platform experts LANSA to maintain and develop its central Voyager system upon which every operational area of the business is based.
Earlier this year, Nationwide, the UK’s largest dedicated automotive body repairer, launched its innovative mobile repair service to complement its 73 fixed sites across the country. This rapid repair offering was designed to enhance the service to fleet customers where speed of repair is often particularly important. This new division, Nationwide Mobile Repair, sits alongside the automotive glass repair and replacement service, Nationwide Motorglass.
These new services rely on speed, flexibility and effective communication across the network of repair vehicles in the UK. Investment in new enterprise-level software was essential to support this innovative service; however it was imperative that this new software was fully integrated with Nationwide’s single IT platform - Voyager. This operating platform links all of Nationwide’s wholly-owned operational sites, and provides considerable competitive advantage, offering a unique ‘one-stop-shop’ capability in a highly fragmented marketplace.
Nationwide Mobile Repair required technology which was new to Nationwide but which could cope with the complexities of vehicle repair. LANSA specialises in the support, maintenance and transformation of applications on the IBM i platform, and in the delivery of new multi-platform systems, and the first step of the LANSA team was to gather requirements and provide accurate estimates for the development program. Much early use was made of agile development and rapid prototyping techniques.
New jobs are received by phone, fax or email and Nationwide Mobile Repair and Motorglass technicians use hand-held PDA devices linked to the control centre to receive the job details. These PDA are also used to take photographs at several stages of the repair process, and signatures are captured from the customer on completion.
All data, including photographs, is sent back to the control centre. A 'Partner Website' is provided for customers to look at the photographs and monitor job status – all in real time.
LANSA worked closely with Nationwide throughout the project and provided a complete solution within an aggressive timescale of less than two months from project signoff.
Steve Thompson, Managing Director of Nationwide Network Services, has been delighted with the success of the partnership with LANSA, "In order to fulfill our growth expectations, system development and integration across the whole Nationwide Business Swas critical. We believed that LANSA had the enabling technology, design and development skills, and access to the domain expertise required to successfully deliver on the principal vision for this initiative – and we were right.
"The project was completed to time and budget, and in line with the original vision, and has been working successfully for many months. I have also been impressed by LANSA’s ability to develop quick, robust system solutions and work closely with us on our future strategic platform needs."
For more information about Nationwide visit www.wefixyourcar.co.uk.
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